Last updated: March 27, 2026
1. Introduction
Straighten Up Sister LLC, doing business as Straighten Up Sis ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at straightenupsis.com, use our services, sign up for free resources, or interact with us through any channel. By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Your name, email address, phone number, and home address when you book a consultation, fill out a contact form, schedule a service, or sign up for one of our free resources (such as the 26 Things Checklist or the 30-Day Decluttering Challenge).
- Photos & Videos: Images of your home or spaces that you share with us for the purpose of consultation or home organizing coaching services.
- Payment Information: Payment details are processed through secure third-party payment processors. We do not store your credit card or banking information on our servers.
- Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and referring URLs. This data is collected through cookies and similar technologies.
- Communication Data: Messages, emails, and other communications you send to us, including information shared through intake forms, project request forms, and email replies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver our organizing services
- To communicate with you about consultations, appointments, and your project
- To create custom organizing plans tailored to your space
- To process payments and send invoices
- To deliver free resources you've signed up for, such as checklists, guides, and email-based challenges
- To improve our website, services, and customer experience
- To send occasional updates, tips, or promotional content (only with your consent)
- To share before-and-after photos on social media and marketing materials (only with your explicit permission)
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We use trusted third-party tools for scheduling, forms, and email automation (LeadConnector/GoHighLevel), form handling (FormSubmit), email delivery (Mailgun), payment processing, and website hosting. These providers only have access to the information necessary to perform their functions and are obligated to protect your data.
- Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- With Your Consent: We may share your information in other situations with your explicit permission.
5. Email Communications
When you sign up for one of our free resources (such as the 26 Things You Can Declutter Today checklist or the 30-Day Decluttering Challenge), you will receive the resource and related follow-up emails via our email automation platform. You may also receive occasional organizing tips and service updates. You can unsubscribe from any email at any time using the unsubscribe link included at the bottom of every message.
6. SMS & Text Messages
If you provide your phone number through our scheduling or contact forms, you may receive text messages related to appointment confirmations, reminders, or follow-ups. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message or by contacting us directly. Opting out of text messages will not affect your ability to receive our services.
7. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic, remember your preferences, and improve site functionality.
You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features on our website. Third-party services embedded on our website (such as scheduling widgets, opt-in forms, and analytics tools) may also use cookies subject to their own privacy policies.
8. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure connections (HTTPS), limiting access to personal data, and working with reputable third-party service providers who maintain their own security standards.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Your Rights
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain certain records.
- Opt-Out: You may opt out of receiving marketing and automated email communications at any time by clicking the unsubscribe link in any email, replying STOP to any text message, or by contacting us directly.
- Photo Consent: You may revoke permission to use photos of your space at any time by contacting us directly.
10. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
11. Third-Party Links
Our website may contain links to third-party websites or embedded content from external services (such as scheduling tools, opt-in forms, social media platforms, and payment processors). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Data Retention
We retain your personal information only for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with our legal obligations. Client records, including consultation notes and project details, may be retained for up to three years after the completion of services to support potential maintenance sessions and follow-up services. Email subscriber data is retained until you unsubscribe or request deletion.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us at straightenupsis13@gmail.com or through our website at straightenupsis.com/consult.